Howdy all:

Earlier this week we started having an issue when end users were trying to log in to our DEV environment. When they would navigate to the URL, their browser would show Ataccama splash screen, then instantly (and continuously) refresh. When asked to try to ping the URL via the command line, the correct IP was being hit, and there was a low latency reply from the server.

Note: This issue occurred using Azure AD.

Problem: User navigates to a known good URL for Ataccama RDM Web Application. When the application is reached, Ataccama splash screen shows in browser, then browser starts refreshing every 2 to 3 seconds.

Solution: It was found that someone accidentally change the setting in KeyCloak called “First Login Flow.” This should have been set to “First Broker Login,” but was switched to “Browser.” Switching back to “First Broker Login” fixed the issue for our users.

I am unsure if this is specific to Azure AD, but it is worth a try, if you are seeing a similar issue.

Thank you,
Jason R.S.