The Community, Ataccama Portal and Academy are getting an update! To ensure a streamline and secure user login experience we’ll be updating our systems to a new single sign-on provider. This update will include new features, improved experience and a strong security so users can login with confidence their accounts are secure.
We’ve developed this FAQ to help provide additional visibility into the changes being made and address common questions or concerns you might have. If you have any questions this FAQ doesn’t address please contact our Customer Support team and they’ll be able to assist you.
When will this update happen?
This update will go live October 1st, with no expected down time. Users will be able to log in and access the Community, Academy and Ataccama Portal during the update.
Will I be able to login with my original login credentials still?
Yes, this update will not impact your current login or account. Users will be able to log into Community, Academy and the Ataccama Portal with the same credentials they utilized previously.
Do I need to take any action as a user to keep or update my account?
No, this update will be occurring in the background and users will continue to have access to their accounts after the upgrade regardless of when they next sign in. No action is needed on the user side.
How do I change the email associated with my accounts?
Users are unable to change their email addresses, and we recommend making a new account in the instance of changing companies or losing access to their original email address. If you’d like to migrate your badges to a new account, reach out to community@ataccama.com and we’ll be able to assist.
I’m having trouble logging in, who do I reach out to?
If you are experiencing problems signing in, please try creating the account again with your original email address. The system will be able to connect this new account with your original account that shares the same email across Academy, Community and the Portal as before, so it is important to use the same email address.
Any login questions or issues should be directed to our Customer Support team. They’ll be able to help you with any technical issues or questions you might have.
We’re excited to share this update with you, as we continue to streamline and optimize the user experience across all our platforms. Let us know if you have any additional questions and we look forward to seeing you on the Community, Academy and Ataccama Portal!