I would like to ask which serverConfig file you are using? The one which is located in [DQD]\workspace\project\Files\etc or in [DQD]\runtime\server\etc?
In addition, please, verify that the relevant component sections are uncommented in the serverConfig file.
If the problem still persists and if it is possible, please share with us your server config file. If you have any concerns, you can create a ticket in helpdesk and share it there.