RDM Error - Moving record back to edit mode in webapp


(sivaraman gangadharan) #1

Hi,
I am getting an error in moving the record bach to edit state to fix the issue or reject from the publish screen . please let me know if there is any issue with this process.



(Katrin Popova) #2

Hello Siva,

If possible, could you click on Details in the error message and send us the extended information regarding the error?

Best regards,
Katrin Popova


(sivaraman gangadharan) #3

Return_to_Edit_RDM_error.txt (6.5 KB)


(Katrin Popova) #4

Hello Siva,

We have investigated the error log you have sent us. The error you are receiving could come from a defined email notification when rejecting records. RDM tried to send an email, but it encountered some issue when it was parsing template for sending mails and it failed. Could you please check the email notifications settings you have defined in RDM IDE?

Best regards,
Katrin Popova